how can we help?
DVD
Shipping
Return Policy
How can I join your mailing list and receive your Newsletter?
Click
here to join our
mailing list for new announcements, including Theatrical Releases, DVD Releases
and more. Our Newsletter is published quarterly (Spring, Summer, Fall and
Winter)
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How can
I submit a film for your consideration?
If you have a finished film
which you think would be of interest to us, you may send us a one-page
description of your film, along with a DVD or VHS screening copy to:
Parabox Media
Group, LLC
c/o ACQUISITIONS
DEPARTMENT
427 Bloomfield Avenue
Suite 206
Montclair,
New Jersey 07042
If we are interested in the
title, we will contact you directly. Please allow ample time for us to screen
your film(s).
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Where
can I see your films?
Our films are available on DVD and can
be found at video outlets such as NetFlix. Visit our
Distribution page for further
information on a particular title.
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For
which region are DVD's encoded?
Our DVD's are encoded in
Region 1 NTSC, which means they can be played in the United States and Canada.
If you are interested in purchasing one of our titles encoded for other Regions,
please contact our Home Video Division by calling (866) 744-0774 during normal
business hours.
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Can I
purchase posters of your films?
Some titles are available.
Please contact us with the title of the film you are interested in.
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How can I unsubscribe to your
mailing list and/or Newsletter?
You can unsubscribe to our mailing list and/or Newsletter by
sending an e-mail to
UNSUBSCRIBE.
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How can
I purchase a DVD?
We offer several different
methods for purchasing a DVD order.
Online Purchase:
Click the Add to Cart"
button. From within the Shopping Cart, you will be
able to select the quantity of the title(s). You may choose to Continue
Shopping or Check Out. If you choose to Continue Shopping at anytime you
can click on View Cart to see whats in your Shopping Cart or to
Checkout. When you are ready to Checkout, simply click the Checkout tab
from within your cart. Follow the instructions for checkout as provided. A
confirmation notice with your order details will be sent to you via email.
Telephone Orders:
Call us at (866) 744-0774
Monday through Friday 9:00am - 6:00pm EST.
Mail Orders:
To order by mail, simply
follow the Online Purchase instructions above. Choose Money Order upon
checkout. Mail your order form,
along with a certified check or money order payable to:
Parabox Media
Group,
LLC
c/o ORDER
DEPARTMENT
427 Bloomfield Avenue
Suite 206
Montclair,
New Jersey 07042
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What
forms of payment do you accept?
When paying by credit card,
we accept Visa, Master Card, Discover, American Express and PayPal. We also
accept payment by check or money order (by mail only). Checks and money orders
must be mailed in; we cannot accept them over the phone or online. Please mail
to:
Parabox Media
Group,
LLC
c/o ORDER
DEPARTMENT
427 Bloomfield Avenue
Suite 206
Montclair,
New Jersey 07042
All orders paid with personal
checks will be held for 10 business days to verify funds. Orders with returned
checks will be charged an additional $35.
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What is the CVV Number?
CARD VERIFICATION VALUE CODE
(CVV)
CVV is a new authentication
procedure established by credit card companies to further efforts towards
reducing fraud for internet transactions. It consists of requiring a card
holder to enter the CVV number in at transaction time to verify that the card is
on hand. The CVV code is a security feature for "card not present" transactions
(e.g., Internet transactions), and now appears on most (but not all) major
credit and debit cards. This new feature is a three-or four-digit code which
provides a cryptographic check of the information embossed on the card.
Therefore, the CVV code is not part of the card number itself.
The CVV code helps ascertain
that the customer placing the order actually possesses the credit/debit card and
that the card account is legitimate. Each credit card company has its own name
for the CVV code, but it functions the same for all major card types. (VISA
refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls
it CID.)
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How can
I check the status of my order?
Follow the instructions on
your confirmation e-mail to utilize your tracking number.
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Do I
have to pay sales tax on purchases made from you?
If you live in New Jersey -
yes. New Jersey residents: you will be charged sales tax at your local rate,
7.00% for the State of New Jersey.
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Is this
a secure website?
paraboxmedia.com is a
safe online shopping community. We use the industry standard security for your
protection. All of your personal information including credit card number is
encrypted so no one else can read it. The data is protected by Secure Socket
Layer (SSL) technology certified by a digital certificate.
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Privacy
Policy
Parabox Media Group, LLC
guarantees your privacy. We do not share your personal data with anyone. We
collect email addresses and Newsletter requests for our own internal marketing
to only those people who opt-in to receive these. To add or remove yourself
from our database please click here.
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Shipping
What
methods of shipping do you offer?
We have partnered with UPS
and offer the following shipping methods; Ground, 2nd Day Air, and
Overnight. We also use DHL/Airborne with the same services.
How do I
calculate the cost of shipping my order?
Simply select your shipment
method, and let us do the rest. Your total cost for shipping will be displayed
prior to final checkout. You may change your method of shipment prior to
finalizing your transaction. Once the transaction is complete, you will not be
able to change your shipping method.
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What is
your Shipping Policy?
Most orders are processed and
shipped within 24-48 hours pending credit card verification. Please allow 7-10
business days for ground orders. If an item is Out of Stock, you have the
option of backordering. The order will
be shipped when it is complete via the original service requested. We can
also
ship partial orders. Be sure to select the appropriate method.
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Return
Policy
We DO NOT accept returns on
DVDs that have the security seal removed.
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Defective or Damaged Items
If your product proves to be
defective or damaged upon receipt, please contact us at (866) 744-0774 Monday
through Friday 9:00am-6:00pm EST to obtain instructions on how to receive a
replacement item.
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Need more help?
Please call Customer Service
at
(866) 744-0774
Monday through Friday 9:00am-6:00pm EST.
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